THE VIE HOOP

Shipping

We currently ship Australia-wide and internationally.

Australia

• Standard Shipping: $7 AUD flat rate for orders under $150 AUD.
• Express Shipping: $10 AUD flat rate.
• Orders over $150 AUD qualify for free standard shipping.

International

• International shipping is calculated at checkout based on your delivery location and order weight.

Please note that shipping times and costs may vary depending on your region and

Returns Policy

By Isabella Grace accepts returns within 30 days of purchase. We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• Items that are not in their original condition — items must be undamaged, unworn, and returned in the By Isabella Grace box provided.

All sale purchases are FINAL SALE and are not eligible for refund, credit note, or exchange unless the item is deemed faulty.

Gold Filled Material

Our 18k gold filled jewellery is crafted with a thick layer of genuine 18k gold permanently bonded to a high-quality base metal. This process ensures exceptional durability and a luxurious finish that closely resembles solid gold — without the high price tag.

What to Know About 18k Gold Filled Jewellery

• Gold filled jewellery is more durable than gold plating and can last years with proper care.
• Like all precious metal pieces, gold filled items may naturally dull or tarnish over time when exposed to moisture, chemicals, or air pollution.
• To preserve the shine, avoid contact with perfume, lotions, and cosmetic products.

How to Store 18k Gold Filled Jewellery

• Do not store your jewellery in gift boxes for long periods.
• Keep pieces in a dry, cool place — such as an anti-tarnish pouch or jewellery box.