CONTACT INFORMATION, RETURNS POLICY AND DELIEVERY INFO

If you’d like to get in touch, please use the following emails based on the nature of your inquiry:

• For general inquiries or to connect with me on various topics, please reach out to byisabellagrace@gmail.com. 

• For any modeling opportunities, user-generated content (UGC) projects, or content creation collaborations, please contact me at byisabellagracecontent@gmail.com. 

• If you have job-related questions or are interested in career opportunities, kindly direct your email to careersbyisabellagrace@gmail.com. 

 

Refund Policy for Earrings

 

Thank you for shopping with us! We take pride in the quality of our earrings, and your satisfaction is our priority. Please review our refund policy below:

 

1. **No Exchanges or Returns**: All sales of earrings are final. We do not accept exchanges or returns, except in cases where there is a fault with the item.

 

2. **Faulty Items**: If you receive an earring with a defect or fault, please contact us within 7 days of receiving your order. Provide a detailed description of the issue along with photographic evidence. We will review your claim and, if valid, arrange for a replacement or refund based on the nature of the fault.

 

3. **Gold Plated vs. Gold Filled**: Please note that some of our earrings are part of our gold plated collection, not gold filled. This distinction is clearly indicated on the item description for your clarification. Ensure you check the details before making a purchase.

 

For any questions or to initiate a faulty item claim, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

Refund Policy for Bracelets

1. **Exchanges**:

   - **Size Issues**: If you receive a bracelet that does not fit as expected, we offer exchanges for a different size. Please contact us within 14 days of receiving your order to arrange an exchange. Make sure to provide your original order details and specify the size you require.

   - **Faulty Items**: If you receive a bracelet with a defect or fault, please contact us within 7 days of receiving your order. Provide a detailed description of the issue along with photographic evidence. We will review your claim and, if valid, arrange for an exchange or a refund based on the nature of the fault.

 

2. **No Returns**: We do not accept returns for items that are not faulty or do not fit if the exchange process is not followed. 

 

3. **Item Condition**: To qualify for an exchange or refund, the bracelet must be returned in its original condition, unworn, and with all original packaging.

 

For any questions or to initiate an exchange or faulty item claim, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

Refund Policy for Necklaces

1. **Exchanges**:

   - **Size Issues**: If you receive a necklace that does not fit as expected, we offer exchanges for a different size. Please contact us within 14 days of receiving your order to arrange an exchange. Provide your original order details and specify the size you need.

   - **Faulty Items**: If you receive a necklace with a defect or fault, please contact us within 7 days of receiving your order. Provide a detailed description of the issue along with photographic evidence. We will review your claim and, if valid, arrange for an exchange or a refund based on the nature of the fault.

 

2. **No Returns**: We do not accept returns for items that are not faulty or if the size issue exchange process is not followed.

 

3. **Item Condition**: To qualify for an exchange or refund, the necklace must be returned in its original condition, unworn, and with all original packaging.

 

For any questions or to initiate an exchange or faulty item claim, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

Refund Policy for Cuffs

1. **Exchanges**:

   - **Size Issues**: If you receive a cuff that does not fit as expected, we offer exchanges for a different size. Please contact us within 14 days of receiving your order to arrange an exchange. Be sure to provide your original order details and specify the size you require.

   - **Faulty Items**: If you receive a cuff with a defect or fault, please contact us within 7 days of receiving your order. Include a detailed description of the issue along with photographic evidence. We will review your claim and, if valid, arrange for an exchange or a refund based on the nature of the fault.

 

2. **No Returns**: We do not accept returns for items that are not faulty or if the size issue exchange process is not followed.

 

3. **Item Condition**: To qualify for an exchange or refund, the cuff must be returned in its original condition, unworn, and with all original packaging.

 

For any questions or to initiate an exchange or faulty item claim, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

Refund Policy for Rings

 

Thank you for shopping with us! Please review our refund policy for rings to ensure a smooth experience:

 

1. **Exchanges**:

   - **Size Issues**: If you receive a ring that does not fit as expected, we offer exchanges for a different size. Please contact us within 14 days of receiving your order to arrange an exchange. Provide your original order details and specify the size you need.

   - **Faulty Items**: If you receive a ring with a defect or fault, please contact us within 7 days of receiving your order. Provide a detailed description of the issue along with photographic evidence. We will review your claim and, if valid, arrange for an exchange or a refund based on the nature of the fault.

 

2. **No Returns**: We do not accept returns for rings that are not faulty or if the size issue exchange process is not followed.

 

3. **Item Condition**: To qualify for an exchange or refund, the ring must be returned in its original condition, unworn, and with all original packaging.

 

For any questions or to initiate an exchange or faulty item claim, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

Refund Policy for Faults

 

Thank you for shopping with us! We are committed to ensuring that our products meet high standards of quality. Please review our policy regarding faults and repairs:

 

1. **Faulty Items**:

   - **Covered Faults**: If you receive an item with a defect or fault, please contact us within 7 days of receiving your order. We will assess the issue and, if valid, arrange for a repair or replacement at no additional cost to you.

 

2. **Customer Misuse or Extended Time Frame**:

   - **Customer Misuse**: If a fault arises due to misuse or improper handling of the item, we offer repair services; however, postage costs for sending the item to us and back will be covered by the customer.

   - **Out of 7-Day Window**: For faults reported after the initial 7-day period, we also offer repair services. In this case, postage costs for sending the item to us and back will be covered by the customer.

 

3. **Repair Process**: To initiate a repair, please contact our customer service team with a detailed description of the issue and any relevant photographs. We will provide instructions on how to proceed with the repair request.

 

4. **Item Condition**: To qualify for repair, the item must be returned in its original condition with all parts and packaging intact.

 

For any questions or to start a repair request, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM.

 Return Policy for Change of Mind

 

Thank you for shopping with us! We understand that sometimes you might change your mind about a purchase. Please review our return policy for change of mind below:

 

1. **Store Credit or Exchange Only**:

   - If you wish to return an item due to a change of mind, we offer store credit or an exchange. Refunds to the original payment method are not available for change of mind returns.

 

2. **Exclusions**:

   - **Earrings**: Please note that returns for change of mind are not available for earrings. All sales of earrings are final.

 

3. **Postage Costs**:

   - For all eligible returns (excluding earrings), the cost of postage to return the item will be deducted from the store credit or exchange value.

 

4. **Return Window**:

   - Items must be returned within 14 days of receiving your order to qualify for store credit or exchange.

 

5. **Item Condition**:

   - To qualify for a return, the item must be in its original condition, unworn, and with all original packaging and tags.

 

6. **How to Return**:

   - To initiate a return for store credit or exchange, please contact our customer service team at BYISABELLAGRACE@GMAIL.COM with your order details. We will provide instructions for returning the item.

 

 

 

ALL PARCELS ARE SENT VIA AUSTRALIA POST AND WILL BE DISPATCHED WITHIN 14 DAYS