Last Updated: 8 July 2026
At By Isabella Grace ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or interact with our business.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
By Isabella Grace is an Australian jewellery business specialising in handcrafted jewellery.
Website: https://byisabellagrace.com.au
Email: info@byisabellagrace.com.au
We may collect the following personal information:
Full name
Email address
Phone number
Billing and shipping address
Order history
Payment details (processed securely by our payment providers—we do not store your full card details)
IP address
Browser and device information
Website activity through cookies and analytics
Any information you provide when contacting us
Providing this information is voluntary; however, it may be necessary to process your order or respond to your enquiry.
We collect personal information when you:
Place an order
Create an account
Subscribe to our newsletter
Contact us by email or our contact form
Enter competitions or promotions
Leave a review
Browse our website through cookies and analytics technologies
We use your information to:
Process and fulfil your orders
Arrange shipping and delivery
Provide customer support
Process returns, exchanges and warranty claims
Communicate with you about your order
Improve our products and website
Prevent fraudulent activity
Send promotional emails or SMS marketing (only where you have opted in)
Comply with Australian legal and tax obligations
If you subscribe to our mailing list, we may send you:
Product launches
Exclusive offers
Restock notifications
Promotions
Company updates
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
Payments made through our website are securely processed by trusted third-party payment providers, including Shopify Payments, PayPal, Afterpay and other available payment methods.
We do not store or have access to your complete credit or debit card details.
Our website uses cookies to:
Remember your shopping cart
Improve website functionality
Analyse website traffic
Measure advertising performance
Personalise your shopping experience
You may disable cookies through your browser settings, although some website features may not function correctly.
We may share your information with trusted third-party providers including:
Shopify
Payment processors
Shipping and courier companies
Email marketing providers
SMS marketing providers
Analytics providers (such as Google Analytics)
Advertising platforms including Meta and Google
These providers only receive the information necessary to perform their services and are responsible for handling your information in accordance with their own privacy policies.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Although we implement industry-standard security measures, no online transmission or electronic storage method is completely secure.
We retain your information only for as long as necessary to:
Provide our products and services
Meet legal and taxation requirements
Resolve disputes
Enforce our agreements
You may request access to the personal information we hold about you or request corrections if it is inaccurate or out of date.
To make a request, please email:
Some of our service providers may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
You may:
Request access to your personal information
Request correction of inaccurate information
Withdraw marketing consent
Request deletion of your personal information where legally permitted
Make a complaint regarding our handling of your personal information
If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue.
Email:
info@byisabellagrace.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.
Any updates will be published on this page with the revised "Last Updated" date.
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
By Isabella Grace
Email: info@byisabellagrace.com.au
Website: https://byisabellagrace.com.au
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