Last Updated: 8 July 2026
Welcome to By Isabella Grace. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
By Isabella Grace ("we", "our", "us") is an Australian jewellery business offering handcrafted jewellery and accessories through our website.
Website: https://byisabellagrace.com.au
Email: info@byisabellagrace.com.au
By using our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to use this website and place orders.
We take every reasonable effort to ensure product descriptions, measurements, colours and photographs accurately represent our products.
As many of our pieces are handcrafted, natural stones, freshwater pearls and other materials may vary slightly in colour, shape or finish. These variations are part of the unique nature of handmade jewellery and are not considered defects.
All prices are listed in Australian Dollars (AUD).
Prices include GST where applicable.
We reserve the right to change prices at any time without notice.
The price charged will be the price displayed at the time your order is placed.
After placing an order, you will receive an order confirmation email.
Acceptance of your order occurs only when we dispatch your order.
We reserve the right to:
Cancel an order;
Refuse any order;
Limit quantities purchased; or
Correct pricing or product description errors.
If payment has already been processed for a cancelled order, a full refund of the amount paid will be issued to the original payment method.
Payment must be received in full before your order is dispatched.
We accept payment through the payment methods available at checkout.
All online payments are processed securely by third-party payment providers.
Shipping times provided are estimates only.
We are not responsible for delays caused by:
Australia Post;
Courier providers;
Customs processing;
Natural disasters;
Public holidays; or
Events beyond our reasonable control.
Risk in the goods passes to you once your order has been delivered to the shipping address provided.
Returns, exchanges and store credit are governed by our Returns & Exchange Policy.
Please refer to our Returns Policy for full details before making a purchase.
Selected jewellery is covered by our manufacturer's warranty as outlined in our Warranty Policy or Returns Policy.
The warranty applies only to manufacturing defects and does not cover normal wear and tear, accidental damage, misuse, loss or improper care.
Customers are responsible for caring for their jewellery in accordance with our care instructions.
Exposure to chemicals, perfumes, chlorine, excessive moisture and rough handling may reduce the lifespan of jewellery.
Failure to follow recommended care instructions may void any applicable warranty.
Gift cards and store credit:
Are non-refundable.
Cannot be exchanged for cash.
May only be redeemed through our website unless otherwise stated.
Cannot be replaced if lost or stolen unless required by law.
All content on this website, including but not limited to:
Logos
Product names
Images
Videos
Graphics
Website design
Written content
Marketing material
is owned by or licensed to By Isabella Grace and is protected by Australian intellectual property laws.
You may not reproduce, copy, distribute or use any content without our prior written permission.
You agree not to:
Use our website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or viruses.
Use automated systems to access the website without permission.
Infringe upon the rights of others.
We reserve the right to terminate access to users who breach these Terms.
To the maximum extent permitted by law, By Isabella Grace is not liable for any indirect, incidental, special or consequential loss arising from the use of our website or products.
Our liability is limited to the remedies available under the Australian Consumer Law.
Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law.
While we strive to ensure all information on our website is accurate, errors may occasionally occur.
We reserve the right to correct errors relating to:
Pricing
Product descriptions
Availability
Promotions
Images
without prior notice.
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of your personal information as outlined in that policy.
Our website may contain links to third-party websites.
We are not responsible for the content, policies or practices of those websites.
We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, industrial disputes, supplier shortages, transport disruptions or government actions.
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms or the use of this website will be subject to the exclusive jurisdiction of the courts of New South Wales.
We may update these Terms from time to time.
Any changes will become effective immediately upon publication on this website.
Continued use of our website constitutes acceptance of the updated Terms.
If you have any questions regarding these Terms, please contact us:
By Isabella Grace
Email: info@byisabellagrace.com.au
Website: https://byisabellagrace.com.au
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